FAQ

1. How do I Register to the Telmap User Group?
2. How do I get Telmap App for my device?
3. What is the activation code?
4. How much data does Telmap App use?
5. Am I connected to the internet at all times when using Telmap App?
6. What does "real-time" mean?
7. How do I start navigating?
8. What happens if I leave the route during navigation?
9. What is traffic-aware routing and where is it available?
10. What is pedestrian routing?
11. Can I use Telmap App when indoors?
12. Where can I get a manual for Telmap App?
13. How do I contact support?

How do I Register to the Telmap User Group?

Upon completing registration at the Telmap User Group website at www.telmapbeta.com you will receive and email containing a download link.

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How do I get Telmap App for my device?

Upon completing registration at the Telmap User Group website at www.telmapbeta.com you will receive and email containing a download link and activation code for Telmap App. Use the link received, or simply enter www.telmapbeta.com in your mobile browser to download and install Telmap App for your device.

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What is the activation code?

You receive an activation code by email after you successfully register to the Telmap User Group.

First time you run Telmap App you will be required to enter this code to gain access to all the functionality available.

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How much data does Telmap App use?

It depends how often you use the application. Typically a route download is about 100 – 200 KB with monthly usage reaching a few MB of data traffic. Note that when traveling abroad, roaming data charges may apply.

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Am I connected to the internet at all times when using Telmap App?

Connection to the Internet is only established when you request something such as a map or a route. Once a route is downloaded Telmap App will continue guiding you to your destination based on the data already available even if there is no network coverage. Telmap App only needs the reconnect to the Internet (if available) to periodically update real-time information such as traffic.

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What does "real-time" mean?

"Real-time" means that Telmap App does not store any data on your mobile phone. Instead, whenever something is needed Telmap App connects to the internet in real time, using wireless connection to download a route, a map or a set of search results. The advantages of this are that you always have access to the latest road data and places and businesses available since we regularly update our databases. Furthermore you do not need to eat up Gigabytes of data on your mobile to store map data.

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How do I start navigating?

First, the GPS in your mobile phone must be able to determine your location. To allow that you must be outdoors and your mobile phone should have a clear sky view. Once your location is known, select Search from the menu and enter your search term in whichever way is intuitive to you to find your destination. Once you have selected your destination, simply select Drive or Walk. For more details on how to get started with Telmap App please refer to the Telmap App Quick Start Guide.

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What happens if I leave the route during navigation?

Telmap App reacts automatically to any deviation from the route and gives you the best possible instructions from where you are located. However after several deviations from the route Telmap App will automatically recalculate a new route from your current location and inform you that it is starting navigation according to the new route.

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What is traffic-aware routing and where is it available?

Where traffic information is available, Telmap App will provide the best route possible that considers the current traffic conditions. Traffic information is available for selected roads in Austria, Belgium, Denmark, France, Germany, Israel, Italy, Luxembourg, Netherlands, Norway, Spain, Switzerland, United Kingdom, US and Canada. Even if you are already under way Telmap App periodically checks traffic conditions and if a better route becomes available you can choose to be rerouted.

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What is pedestrian routing?

Telmap App fully supports pedestrian use. Pedestrian routes can ignore vehicle turn restrictions such as no entry signs and one-way streets and provide the best routes when you walk to your destination. Telmap also offers you a navigation experience more suitable for pedestrians with fully functional navigation maps that you can move and zoom and on which you can even search for places and businesses around you.

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Can I use Telmap App when indoors?

When indoors you can do anything that does not require an exact position. For example, you can search for a place/business around a particular location. You can view a map of a location or even do a route simulation.

Even when you are indoors, Telmap App can determine your approximate location and display it on a map. You can also search for nearby places and businesses.

To start navigation you need to be outdoors so that the GPS on your device can determine your precise location.

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Where can I get a manual for Telmap App?

Click the here to view the Quick Start Guide and start navigating right away.

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How do I contact support?

We aim to provide first class support for our users. If you have any problems or questions regarding Telmap App or the Telmap User Group please contact us by email at www.telmapbeta.com

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If you are experiencing one of the problems below please click the corresponding link.

1. You have received the "Contract expired…" message because your activation code has expired
2. You have downloaded Telmap App, but do not have an activation code
3. You did not get your activation code and download link after registering

You have received the "Contract expired…" message because your activation code has expired

The activation codes we issue to the user group are good for 1 year at a time. Once this year is up, to continue participating in the Telmap User Group
you need to register with us again.

Solution

You can register again for the Telmap User Group at www.telmapbeta.com

Once you complete the registration process (takes about 2 minutes) you will receive a download link and activation by email. Please note that unfortunately, you will need to delete your current installation and reinstall the latest version (even if is the same version you currently have installed. Unfortunately, this will also delete your current Saved Locations.

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You have downloaded Telmap App, but do not have an activation code

To get an activation code you need to register with us as a member of the Telmap User Group.

Solution

You can register for the Telmap User Group at www.telmapbeta.com.

Once you complete the registration process (takes about 2 minutes) you will receive a download link and activation by email.

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You did not get your activation code and download link after registering

Our web site sends you your activation code and download link by Email.

The email sent may get stuck in your Junk Mail or Spam folders.

Solution

Check your Junk Mail and Spam folders. Add TUGAdmin@telmap.com to your list of Contacts or your "Safe senders" list.

If you still can't find your activation code, send us an email to TUGAdmin@telmap.com. Please make sure you use the same email account you used to register with us so that we can find you in our registration logs

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